After overall implementation the company must make sure the new system adds value. The initial forecasts of a project ROI should – if possible - be checked against the actual results. This is important in order to understand the further use of the system better and to improve the company’s experiences for other projects.

Sometimes a new system does not provide added value simply because it is not used well enough. Senior managers often dream of full transparency and information over their large scale company but once the adequate system is implemented they may find themselves too busy to make use of it. This must obviously be discussed on the very beginning of a project when explaining the vision. However, once the new system is implemented the project manager must make sure it is integrated in daily operations.

Project Managers should make sure an appropriate feedback and bug tracking tool is offered to customers in order to collect information about further improvements.

Once this has been accomplished as well, the project managers handover to functional staff maintaining the system.